Privacy policy

Last Updated: April 11, 2026

Introduction

Welcome to Nil Manel Pvt Ltd. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We may collect the following types of information:

Personal Information You Provide to Us

  • Name, email address, shipping address, and billing address

  • Payment information (processed securely by our payment partners)

  • Phone number (for shipping updates)

  • Account login credentials

Information Collected Automatically

  • IP address and browser type

  • Device information and operating system

  • Pages viewed and time spent on our website

  • Referring website addresses

  • Cookies and similar tracking technologies 

Information from Third Parties

  • Shipping carriers (Aramex) for delivery updates

  • Payment processors for transaction confirmation

How We Use Your Information

We use the information we collect for the following purposes:



Purpose Description
Order Processing To process and fulfill your purchases, including shipping via Aramex
Customer Communication To send order confirmations, shipping updates, and respond to inquiries
Account Management To manage your customer account and order history
Improving Our Services To analyze website usage and improve user experience
Legal Compliance To comply with applicable laws and regulations
Marketing To send promotional emails (only with your consent; you may opt out anytime)

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our website and serving you:

Service Providers

  • Aramex – for shipping and delivery services

  • Payment Processors – for secure payment processing (e.g., Shopify Payments, PayPal, Stripe)

  • Email Service Providers – for order confirmations and marketing communications (with your consent)

Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember items in your shopping cart

  • Understand how you navigate our website

  • Personalize content and recommendations

Your Cookie Choices
Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

For customers in the EU and certain other regions, we provide a cookie consent banner upon first visit .

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure SSL/TLS encryption for data transmission

  • Restricted access to personal information within our organization

  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:



Right Description
Right to Access Request a copy of the personal data we hold about you
Right to Rectification Request correction of inaccurate or incomplete data
Right to Erasure Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing Request limitation of how we process your data
Right to Data Portability Request transfer of your data to another organization
Right to Object Object to certain processing activities, including direct marketing
Right to Withdraw Consent Withdraw previously given consent at any time

For EU/UK Residents (GDPR) : These rights apply fully. We process your data based on legitimate business interests, contract fulfillment, or your consent .

For California Residents (CCPA/CPRA) : You have the right to know what personal information we collect, request deletion, and opt out of the sale of your data. We do not sell your personal information.

To exercise your rights, please contact us at: nilmanel.pvt.ltd@gmail.com

We will respond to your request within 30 days.

International Data Transfers

Our business is based in Sri Lanka, and we ship products worldwide via Aramex. Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • As long as you maintain an account with us

  • As needed to provide our services and process orders

  • To comply with legal obligations (e.g., tax and accounting records)

  • To resolve disputes and enforce agreements

When no longer required, we securely delete or anonymize your information.

Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

If we make significant changes, we will notify you via email or through a notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

📧 Email: nilmanel.pvt.ltd@gmail.com

📍 Business Address: Nil Manel Pvt Ltd, Sri Lanka

Response Time: We aim to respond to all inquiries within 24-48 hours.

Additional Information for Specific Regions

European Union / UK Residents:

  • Our legal basis for processing your data includes: contract fulfillment (for orders), legitimate interests (for improving our services), and consent (for marketing)

  • You have the right to lodge a complaint with your local data protection supervisory authority

California Residents:

  • We do not sell your personal information

  • You may request information about categories of personal data collected and disclosed

  • We do not discriminate against you for exercising your privacy rights