Terms of service

Last Updated: April 11, 2026

1. Overview

Welcome to Nil Manel Pvt Ltd. By accessing or using our website (https://nil-manel.myshopify.com) and purchasing our products, you agree to be bound by these Terms of Service (hereinafter referred to as "Terms", "Terms of Service", or "Agreement").

Please read these Terms carefully before placing an order. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Business Information:

• Legal Name: Nil Manel Pvt Ltd

• Business Address: 614/G-01, Maradana Road, Colombo 01000, Sri Lanka

• Contact Email: nilmanel.pvt.ltd@gmail.com

• WhatsApp: +94 72 798 40227

2. Eligibility and Age Restriction

By using our website and purchasing our products, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction

• You have the legal capacity to enter into a binding contract

• You will not use our products for any illegal or unauthorized purpose

• Your use of the website and products will not violate any applicable laws or regulations

Our products are not intended for individuals under the age of 18.

3. Products – Sacred Lotuses and Herbs

We offer dried botanicals including but not limited to:

Product Disclaimer:

• Our products are sold as botanical tea ingredients, ceremonial herbs, and incense materials

• These products are not intended to diagnose, treat, cure, or prevent any disease

• Statements regarding our products have not been evaluated by the FDA or similar regulatory bodies

• Always consult a healthcare provider before adding new herbs to your wellness routine

Allergen Warning:

• Our products contain natural pollen and are processed in a facility that handles various botanicals

• Review our Allergen Information before purchasing if you have known allergies

4. Legal Compliance – Buyer Responsibility

You are solely responsible for:

• Researching and complying with all local, state, federal, and international laws regarding the purchase, possession, and use of Blue Lotus, White Lotus, Red Lotus, and other botanicals

• Ensuring that our products are legal to import into your country

• Obtaining any necessary permits or licenses required by your jurisdiction

Important Legal Notes:

• Blue Lotus (Nymphaea caerulea) is legal in many countries but may be restricted in some jurisdictions

• We ship worldwide via Aramex, but we reserve the right to cancel and refund orders from countries where our products are restricted

• Nil Manel Pvt Ltd assumes no responsibility for customs seizures, fines, or legal consequences resulting from your purchase

By placing an order, you confirm that you have verified the legal status of our products in your country.

5. Orders and Acceptance

Order Placement:

• All orders are subject to acceptance by Nil Manel Pvt Ltd

• We reserve the right to refuse or cancel any order for any reason, including:

  • Product availability

  • Errors in product or pricing information

  • Suspicious or fraudulent activity

  • Shipments to restricted locations

Order Confirmation:

• You will receive an email confirmation after placing your order

• This email is an acknowledgment, not an acceptance of your order

• A contract between you and Nil Manel Pvt Ltd is formed when we dispatch your order

Cancellation:

• You may cancel your order within 2 hours of placement by emailing nilmanel.pvt.ltd@gmail.com

• After 2 hours or once shipped, orders cannot be canceled

6. Pricing and Payment

Pricing:

• All prices are listed in the currency shown on our website

• Prices are subject to change without notice

• We are not responsible for pricing errors – if an error occurs, we will notify you and offer to cancel or reprocess at the correct price

Payment Methods:
We accept payments through Shopify Payments and other secure payment processors. By providing payment information, you represent that you are authorized to use the chosen payment method.

Taxes:

• Prices do not include applicable taxes unless stated

• You are responsible for any sales tax, VAT, or other taxes imposed by your jurisdiction

• International customers are responsible for customs duties and import taxes

7. Shipping and Delivery

Worldwide Free Shipping:

• We offer free worldwide shipping via Aramex on all orders – no minimum purchase required

Processing Time:

• Orders are processed within 1–2 business days

Delivery Estimates:

Risk of Loss:

• Title and risk of loss pass to you upon delivery to the carrier (Aramex)

• We are not responsible for delays caused by customs, weather, or carrier issues

Full shipping policy available at: /policies/shipping-policy

8. Returns and Refunds

Due to the consumable nature of our products, returns are only accepted for:

• Damaged items (contact within 7 days with photos)

• Wrong items received (contact within 7 days)

• Lost packages (contact within 7 days of "Delivered" status)

We do NOT accept returns for:

• Change of mind

• Didn't like the taste or effect

• Allergic reactions (allergen information is clearly stated on product pages)

Refund Processing:

• Approved refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

Full return and refund policy available at: /policies/refund-policy

9. Accuracy of Information

We strive to ensure all product descriptions, pricing, and information on our website are accurate. However, we do not warrant that:

• Product descriptions are complete, current, or error-free

• The website will be uninterrupted, secure, or error-free

• Results obtained from using our products will be as described

Colors and Images:

• Product images are for illustration purposes only

• Actual products may vary slightly due to natural variations in dried botanicals and monitor settings

10. Prohibited Uses

You are prohibited from using our website or products for:

• Any unlawful purpose

• Soliciting others to perform unlawful acts

• Violating any international, federal, provincial, or state regulations

• Infringing upon our intellectual property rights

• Harassing, abusing, or discriminating against others

• Submitting false or misleading information

We reserve the right to terminate your use of the website for violating any prohibited uses.

11. Limitation of Liability

To the maximum extent permitted by law, Nil Manel Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, revenue, or data

• Personal injury or property damage arising from product use

• Claims arising from your failure to comply with local laws regarding botanicals

Our total liability to you shall not exceed the amount you paid for the product giving rise to the claim.

12. Disclaimer of Warranties

Our products and website are provided "as is" and "as available" without any representations or warranties, express or implied.

We expressly disclaim:

• All implied warranties of merchantability, fitness for a particular purpose, and non-infringement

• Any warranty regarding the therapeutic or medicinal effects of our products

• Any warranty that the website will be error-free or uninterrupted

This disclaimer does not affect any consumer rights that cannot be waived under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Nil Manel Pvt Ltd and our employees, agents, and affiliates from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of:

• Your breach of these Terms of Service

• Your violation of any law or third-party rights

• Your use of our products in a manner not intended or in violation of local laws

14. Intellectual Property

All content on our website, including but not limited to:

• Text, graphics, logos, images, and product descriptions

• Website design and layout

• Trademarks and trade names

is the property of Nil Manel Pvt Ltd and is protected by Sri Lankan and international copyright laws.

You may not:

• Reproduce, duplicate, copy, sell, or exploit any portion of our website without express written permission

• Use our trademarks or trade names without authorization

15. User-Generated Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, and publish that content.

You represent that:

• You own or have permission to submit the content

• The content is accurate and not misleading

• The content does not violate any third-party rights

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

• The content or accuracy of third-party sites

• The privacy practices of third-party sites

• Any damages arising from your use of third-party sites

Inclusion of a link does not imply endorsement.

17. Termination

We reserve the right to terminate or suspend your access to our website and services, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to our business or other users.

Upon termination:

• Your right to use the website ceases immediately

• Any outstanding orders will be canceled and refunded

• Provisions that by their nature should survive termination will survive

18. Governing Law – Sri Lanka

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Sri Lanka.

Dispute Resolution:

• Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation

• If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Colombo, Sri Lanka

Consumer Protection:

• Nothing in these Terms limits your rights under Sri Lankan consumer protection laws

• If you are a consumer in another jurisdiction, mandatory local laws may apply

19. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes are effective immediately upon posting to our website.

Your continued use of our website following any changes constitutes acceptance of those changes.

We will make reasonable efforts to notify you of material changes via email or a notice on our website.

20. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.

21. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy

• Shipping Policy

• Return and Refund Policy

constitute the entire agreement between you and Nil Manel Pvt Ltd regarding your use of our website and purchase of our products.

Any prior versions of these Terms are superseded by this version.

22. Contact Information

Questions about these Terms of Service should be sent to us at:

📧 Email: nilmanel.pvt.ltd@gmail.com

💬 WhatsApp: +94 72 798 40227

📍 Business Address: 614/G-01, Maradana Road, Colombo 01000, Sri Lanka

23. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, floods, fires, or earthquakes

• War, terrorism, or civil unrest

• Government actions or restrictions

• Pandemic or epidemic

• Carrier delays or strikes

If a force majeure event occurs, we will notify you and take reasonable steps to resume performance as soon as practicable.

24. Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Nil Manel Pvt Ltd.

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